Frequently Asked Questions
Welcome to our FAQ page! Here you'll find answers to the most frequently asked questions about our eSIM services, subscriptions and features.
General Questions
An eSIM (embedded SIM) is a chip built into your device, replacing the traditional physical SIM card. It allows you to download multiple network profiles directly to your phone, making it easy to change operators without having to replace a physical card.
The majority of recent smartphones (Apple, Samsung, Google) as well as some tablets and connected watches are eSIM compatible.
Yes, our eSIM packages are designed to offer coverage in many countries around the world.You can use your eSIM to stay connected while traveling abroad without having to swap SIM cards.
Absolutely. An eSIM offers the same network quality and connectivity as a physical SIM card, because it uses the same operator networks. It also offers a 4G or 5G connection, depending on availability.
Questions about Services
After purchasing your eSIM package, you will receive a QR code. Simply scan this code with your compatible device to activate your eSIM in just a few minutes.
If you have any problems, our support team is here to help. You can contact us by phone, email or via your login. See also our contact page for all our means of communication.
Questions about Subscriptions
Yes, for our monthly subscription, you can cancel free of charge at any time. Go to the cancellation page and enter the email you used when you signed up.
Yes, we offer discounts for subscribers. For example, you can save up to 20% on an eSIM card. Check out all our products to see all the discounts available.
