An eSIM (embedded SIM) is a chip built into your device, replacing the traditional physical SIM card. It allows you to download multiple network profiles directly to your phone, making it easy to change operators without having to replace a physical card.

The majority of recent smartphones (Apple, Samsung, Google) as well as some tablets and connected watches are eSIM compatible.

Yes, our eSIM packages are designed to offer coverage in many countries around the world.You can use your eSIM to stay connected while traveling abroad without having to swap SIM cards.

Absolutely. An eSIM offers the same network quality and connectivity as a physical SIM card, because it uses the same operator networks. It also offers a 4G or 5G connection, depending on availability.

After purchasing your eSIM package, you will receive a QR code. Simply scan this code with your compatible device to activate your eSIM in just a few minutes.

If you have any problems, our support team is here to help. You can contact us by phone, email or via your login. See also our contact page for all our means of communication.

If, after your first automatic renewal, you attempt to purchase:

• An eSIM card worth more than 42, or

• Two or more eSIM cards whose total value exceeds 42

your purchase option will be automatically blocked. You will not be able to finalize the order for the affected eSIM cards. It will be necessary to adjust your selection to comply with the 42 limit in order to proceed with the purchase.

This measure aims to protect our customers and our platform against fraudulent uses and to ensure a safe shopping environment.